frequently asked questions
Can I change my pet's coverage during the year?
Yes, on your Pet's Anniversary date. Only one change is permitted in the life time of your Pet at the discretion of the Underwriter.
Can I transfer my policy to a new owner?
No, but you can change the pet over to a new owner.
The original owner will have to notify Rogz Pet Insurance of the change of ownership.
The original owner will then be required to cancel their Pet's cover on their policy and the new owner will send through an application form re-joining the pet under their name with new banking details.
The new owner will receive a New Policy (or Updated Policy if they are already a member of Rogz) covering the Pet.
The one calendar month waiting period will not apply unless there is a lapse in the monthly premium payment between Change of Ownership.
NOTE: There might be a change in premium due to a combination of different risk factors.
How do I add another pet to my existing policy?
The Rogz Pet Insurance Add-a-Pet application can only be completed online. Please log onto our website https://insurance.rogz.com and click on the “Get a Quote” tab to get a quotation for your additional pet(s) only.
Quotations are only valid for 24 hours. When you retrieve your quote at a later date, it will reflect the newest prices.
Once you have done a quote for your additional pet(s), you will need to follow through with the online application and complete all your pet's details, your personal details, bank details, read and agree to the Rogz Pet Insurance Terms and Conditions and then submit your application. Your 'additional' pet(s) will then be combined into your existing policy so long as the ID number is the same that you submitted to us on your original application. The multi-pet discount will be applied once your policy has been activated.
If I cancel my policy for any reason, will I get a refund?
Yes, you have a 14 day money back guarantee period from the start date of your policy to review and cancel with no obligation. If you would like to cancel your policy after this period we require one calendar month's written notice to cancel (there will not be a refund). If your pet has unexpectedly passed away, we will refund any premiums that have been debited for cover for the following months on an annual policy (one month cancellation period will not apply).
If I cancel my policy will I be able to reinstate my pet's coverage later?
Yes, but any new conditions that develop when your pet is not covered will be classified as pre-existing and may be excluded. A one month waiting period will apply after application to re-instate.
IMPORTANT NOTICE: The proposal to reinstate your policy is subject to underwriting guidelines. Acceptance of this insurance for any pet is at the discretion of the underwriters. We reserve the right to decline acceptance of a pet and to vary the conditions on which the insurance is accepted.