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how to make a claim

  1. Pay your vet first.
  2. Download and fill out your claim form and have it signed by your vet.
  3. Submit your insurance claim which includes: a claim form, detailed vet invoice and proof of payment.

Hollard then calculates the benefit and value and sends payment directly to you. It is as simple as that.

Note: you must submit a copy of your pet's veterinary history with your first Rogz Pet Insurance claim.

how do I submit a Rogz Pet Insurance claim?

A completed insurance form with supporting documentation can be:

  • Uploaded via our Mobile App
  • Emailed to:
  • Posted to: PO Box 87419, Houghton, 2041
  • Faxed to 0866610989

how we handle claims

Rogz Pet Insurance is brought to you by Hollard and administered by PetSure. Hollard will calculate the benefit owed to you according to the option you have chosen. The payment is sent directly to you. It is that simple!

Note: Benefits are paid according to 100% of the tariff rate* less R240** excess per claim. Annual*** sublimits apply and are available on the Schedule of Benefits Sheet, Insurance Plans page or on request (, 0860 00 ROGZ / 0860 00 7649). There is no excess deductible for Routine Care claims.

How Long Does It Take To Get Reimbursed?

Claims are processed within 14 working days of receipt; payment runs are done twice a month

claim examples

dog examples

Claim Refund Percent Refunded
Bile Duct Obstruction (illness)
Option A Only accidents are covered under this policy
Option B & C R 4752.00 R 3419.00 72%
Broken Bone (accident)
Option A Limit of R 2800 per accident
Option B & C R 6981.00 R 5471.00 78%
Broken Nail (accident)
Option A R 814.00
Option B & C R 1165.00 R 814.00 70%
Cruciate Ligament rupture (accident)
Option A Limit of R 2800 per accident
Option B & C R 5830.00 R 5155.00 88%
Cruciate Ligament Rupture (accident)
Option A Limit of R 2800 per accident
Option B & C R 5186.00 R 3487.00 67%
Dog Attack (accident)
Option A R 730.00
Option B & C R 1062.00 R 730.00 69%
Histocytoma (illness)
Option A Only accidents are covered under this policy
Option B & C R 2633.00 R 2221.00 84%
Laceration (accident)
Option A Limit of R 2800 per accident
Option B & C R 6981.00 R 5471.00 78%
Osteosarcoma (illness)
Option A Only accidents are covered under this policy
Option B & C R 10475.00 R 7157.00 68%

cat examples

Claim Refund Percent Refunded
Bronchitis (illness)
Option A Only accidents are covered under this policy
Option B & C R 2506.67 R 1406.53 56%
Dermatitis (illness)
Option A Only accidents are covered under this policy
Option B & C R 833.30 R 537.80 65%
Dog Attack (accident)
Option A R 1987.00
Option B & C R 3445.50 R 1987.00 58%
FeLV/FIV Test (illness)
Option A Only accidents are covered under this policy
Option B & C R 956.00 R 533.65 56%
Obstipation (illness)
Option A Only accidents are covered under this policy
Option B & C R 3746.00 R 2814.00 75%

*The Rogz Pet Insurance Tariff Rate is based on Petsure’s internal tariff of fees which is reviewed annually.

**A R320 excess will apply for pets under the age of 13 months at time of treatment.

***Annual/per annum/policy year refers to the 12-month period between the anniversaries of the pet’s start date. Benefits renew on the anniversary of the pet’s start date.

Rogz Pet Insurance is brought to you and underwritten by The Hollard Insurance Company Ltd, an authorised Financial Services Provider. Rogz Pet Insurance is administered by PetSure (Pty) Ltd an authorised Financial Services Provider.