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*These Routine Care costs are a nationwide average and only applicable to Option C.

SAVE ON YOUR VET BILLS

Rogz Pet Insurance offers comprehensive cover for Accident, Illness and Routine Care to suit your pet's needs

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What benefits does Rogz Pet Insurance offer?

Rogz Pet Insurance covers veterinary treatments and surgeries for accidental injury and illnesses (Option A does not include illness cover) ranging from minor problems such as ear infections and bee stings to major conditions such as broken bones, diabetes and cancer. For clients on Option C we also provide cover towards preventative care such as vaccinations, spaying, flea, tick and worm control and dental scaling/polishing (procedure only).

What do I do if I do not know when my pet was born?

If you do not know the exact age of your pet, it is not a problem. If your pet was adopted, your vet will be able to give you an approximate age of your pet. You can use this age estimate when applying.

What happens if an insured pet is given away or changes owners?

The original owner will have to notify Rogz Pet Insurance of the change of ownership.

The original owner will then be required to cancel their Pet's cover on their policy and the new owner will send through an application form re-joining the pet under their name with new banking details.

The new owner will receive a New Policy (or Updated Policy if they are already a member of Rogz) covering the Pet.

The one calendar month waiting period will not apply unless there is a lapse in the monthly premium payment between Change of Ownership.

NOTE: There might be a change in premium due to a combination of different risk factors.

What Is Rogz Pet Insurance?

Rogz Pet Insurance helps you pay your pet's veterinary bills so you never have to choose between your pet's health and your personal finances. With increasing veterinary costs and advancement in veterinary care, Pet Insurance is an option more owners are considering.

IMPORTANT NOTICE: We recommend the products we distribute. In doing so, we do not consider whether the product is appropriate for your own personal objectives, financial situation or needs. This Insurance is subject to limitations, conditions and exclusions. For full details of the protection provided by the policy, please read the Policy Document and Schedule of Benefits carefully.

Will the cost of my insurance change each year?

Our challenge is to find a healthy balance between providing the best possible benefit, while keeping the premiums as affordable as possible to ensure a sustainable product. With rising costs in veterinary care as well as more advanced treatment available to more pet owners, Rogz Pet Insurance reviews Benefits and Premiums on an annual* basis and if amended, these are implemented on 1st March.

*Annual/per annum/policy year refers to the 12-month period between the anniversaries of the pet’s start date. Benefits renew on the anniversary of the pet’s start date.

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Are pregnancies and new births covered?

No, Rogz Pet Insurance does not cover any conditions relating to pregnancy or breeding.

Are there any waiting periods?

There is a one calendar month waiting period for Accidents, Illness and Routine Care claims after the policy start date. This means that if your policy starts on 1 January 2012, you will not be able to claim for any veterinary visits during the month of January. There is a waiting period of 6 (six) calendar months for cruciate ligament conditions.

What is the amount covered for a visit to the Vet?

Benefits are paid according to 100% of the tariff rate* less R250** excess per claim. Annual sublimits apply and are available on the Rogz Pet Insurance Website or on request (, 0860 00 ROGZ / 0860 00 7649). There is no excess deductible for Routine Care claims.

*The Rogz Pet Insurance Tariff Rate is based on Petsure’s internal tariff of fees which is reviewed annually.

**A R330 excess will apply for pets under the age of 13 months at time of treatment.

When will my benefits be renewed?

Your annual* benefits will renew on the anniversary of your policy start date e.g. if your Policy starts on 1st June then your Benefits renew on the 1st June every year thereafter.

*Annual/per annum/policy year refers to the 12-month period between the anniversaries of the pet’s start date. Benefits renew on the anniversary of the pet’s start date.

Will pre-existing conditions requiring repeat scripted medication be covered?

No, pre-existing conditions or complications of those conditions are not covered.

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How do I submit a pet insurance claim?

An insurance claim can be e-mailed, posted or faxed to or PO Box 87419, Houghton, 2041 or 0866 61 0989.

How long after the date of treatment do I have to file a claim?

You have 2 months after the date of treatment to submit a claim.

How much of the vets bill will be covered?

Benefits are paid according to 100% of the tariff rate* less R250** excess per claim. Annual sublimits apply and are available on the Rogz Pet Insurance Website or on request (, 0860 00 ROGZ / 0860 00 7649). There is no excess deductible for Routine Care claims.

*The Rogz Pet Insurance Tariff Rate is based on Petsure’s internal tariff of fees which is reviewed annually.

**A R330 excess will apply for pets under the age of 13 months at time of treatment.

What documents must I submit with my claim?
  1. A completed claim form.
  2. Proof of payment.
  3. A detailed vet invoice.
  4. On your first Rogz Pet Insurance claim, you must submit a copy of your pet's veterinary history.
What is my excess and how does it work?

Your excess is R250* per claim date. This means that every time you go to the vet, you will need to pay the first R250* of the calculated benefit.

*A R330 excess will apply for pets under the age of 13 months at time of treatment.

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Can I cancel my policy?

Yes, you have a 14 day money back guarantee period from the start date of your policy to review and cancel with no obligation. If you would like to cancel your policy after this period we require one calendar month's written notice to cancel.

How do I renew my policy?

Rogz works on a monthly policy, as long as you pay your premiums, you will remain a member of Rogz Pet Insurance. You do not need to renew your policy.

How do I update my payment information?

Send an e-mail with updated payment information to

What are my payment options?

  1. Monthly debit order on 26th (for the next month) 1st or 4th of the month.
  2. Credit card - automatic debit on 26th (for the next month) 1st or 4th of the month.
  3. Annual* payments by EFT or credit card only.

*Annual/per annum/policy year refers to the 12-month period between the anniversaries of the pet’s start date. Benefits renew on the anniversary of the pet’s start date.

When will my credit card / debit card be charged?

You may choose either the 26th (for the next month), 1st or 4th of the month for payments to be charged.

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Can I change my pet's coverage during the year?

Yes, on your Pet's Anniversary date. Only one change is permitted in the life time of your Pet at the discretion of the Underwriter.

Can I transfer my policy to a new owner?

No, but you can change the pet over to a new owner.

The original owner will have to notify Rogz Pet Insurance of the change of ownership.

The original owner will then be required to cancel their Pet's cover on their policy and the new owner will send through an application form re-joining the pet under their name with new banking details.

The new owner will receive a New Policy (or Updated Policy if they are already a member of Rogz) covering the Pet.

The one calendar month waiting period will not apply unless there is a lapse in the monthly premium payment between Change of Ownership.

NOTE: There might be a change in premium due to a combination of different risk factors.

How do I add another pet to my existing policy?

The Rogz Pet Insurance Add-a-Pet application can only be completed online. Please log onto our website https://insurance.rogz.com and click on the “Get a Quote” tab to get a quotation for your additional pet(s) only.

Quotations are only valid for 24 hours. When you retrieve your quote at a later date, it will reflect the newest prices.

Once you have done a quote for your additional pet(s), you will need to follow through with the online application and complete all your pet's details, your personal details, bank details, read and agree to the Rogz Pet Insurance Terms and Conditions and then submit your application. Your 'additional' pet(s) will then be combined into your existing policy so long as the ID number is the same that you submitted to us on your original application. The multi-pet discount will be applied once your policy has been activated.

If I cancel my policy for any reason, will I get a refund?

Yes, you have a 14 day money back guarantee period from the start date of your policy to review and cancel with no obligation. If you would like to cancel your policy after this period we require one calendar month's written notice to cancel (there will not be a refund). If your pet has unexpectedly passed away, we will refund any premiums that have been debited for cover for the following months on an annual policy (one month cancellation period will not apply).

If I cancel my policy will I be able to reinstate my pet's coverage later?

Yes, but any new conditions that develop when your pet is not covered will be classified as pre-existing and may be excluded. A one month waiting period will apply after application to re-instate.

IMPORTANT NOTICE: The proposal to reinstate your policy is subject to underwriting guidelines. Acceptance of this insurance for any pet is at the discretion of the underwriters. We reserve the right to decline acceptance of a pet and to vary the conditions on which the insurance is accepted.

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Can the microchip harm my pet?

No. The microchip must be inserted by a veterinarian. It does not move around in the body and it does not harm the pet.

What happens if my pet gets lost?

If your pet gets lost someone will take them to a veterinarian or pet welfare organization to be scanned. The scanner picks up the microchip number and shows it on a screen. This microchip number is then phoned through or sent by SMS message to the microchip company. Within a minute or two a message is received back with the pet owner's name and phone numbers.

What if my pet is found by someone who does not have a scanner to read a microchip?

Most veterinarians in South Africa are equipped to scan all animals whether they are pets or lost, abandoned or stolen. All branches of the SPCA, as well as Animal Welfare Organizations are supplied with scanners to assist them in the identification of pets. If someone finds your pet it must be taken to the nearest veterinarian or welfare organization to be scanned.

What is a microchip and why do I need one?

Microchips are as big as a grain of rice and are injected under the loose skin in the neck area. The microchip has a unique number coded into it and is read by means of a scanner. The purpose is to quickly and efficiently identify pets and return them to their owners should they become lost.

Why do I need a microchip to claim?

It is a unique number, much like a person's ID number in their ID document. It is essential to have a microchip inserted for claiming purposes as it identifies each pet specifically and has the legal owner's details on the database.

Rogz Pet Insurance is brought to you and underwritten by The Hollard Insurance Company Ltd, an authorised Financial Services Provider. Rogz Pet Insurance is administered by PetSure (Pty) Ltd an authorised Financial Services Provider.