insurance.rogz.com requires JavaScript, please enable JavaScript and refresh

*These Routine Care costs are a nationwide average and only applicable to Option C.

SAVE ON YOUR VET BILLS

Rogz Pet Insurance offers comprehensive cover for Accident, Illness and Routine Care to suit your pet's needs

    The Product Coverage Claims Billing Policy Admin Microchipping
   
Does Rogz Pet Insurance offer benefits towards preventative treatment?

Yes, Routine Care is included in the Rogz Pet Insurance Option C package. We recommend and encourage responsible pet ownership. This includes spaying your pet, annual vaccination, tick and flea control, deworming and dental scaling/polishing (procedure only).

What happens if an insured pet is given away or changes owners?

The original owner will have to notify Rogz Pet Insurance of the change of ownership.

The original owner will then be required to cancel their Pet's cover on their policy and the new owner will send through an application form re-joining the pet under their name with new banking details.

The new owner will receive a New Policy (or Updated Policy if they are already a member of Rogz) covering the Pet.

The one calendar month waiting period will not apply unless there is a lapse in the monthly premium payment between Change of Ownership.

NOTE: There might be a change in premium due to a combination of different risk factors.

What is an Accidental Injury?

A physical or bodily injury that happens accidentally to your pet as a result of external, violent and visible means. For example: broken bones, snake bite, dog/cat fight.

What is an Illness?

An Illness means an unexpected sickness or disease or any change to your pet's normal healthy state, which is not caused by injury to your pet. For example: upset stomach, skin conditions, ear infection.

When is the best time to buy my pet insurance?

Puppies and kittens are more likely to develop an illness or injury than an adult pet. Their coordination is still developing along with their immune system. So, we suggest insuring as soon as possible to avoid unexpected surprises that may result in a pre-existing exclusion on your policy, preventing your pet from getting full cover.

But just because your pet isn't a puppy or kitten doesn't mean you can't or shouldn't get pet insurance. As pets age they get sicker and have more and higher vet bills than when they were young. As soon as your pet is 8 weeks of age they can be covered by Rogz Pet Insurance.

    The Product Coverage Claims Billing Policy Admin Microchipping
   
Are pregnancies and new births covered?

No, Rogz Pet Insurance does not cover any conditions relating to pregnancy or breeding.

Can I switch to a different level of coverage later?

Yes on your Pet's Anniversary Date. Only one change is permitted in the life time of your Pet at the discretion of the Underwriter.

Do you cover supplements?

Supplements are not covered.

Does my pet have to have a microchip to claim?

Yes, this provides permanent identification of your pet - it is like your pet's ID number.

Does my pet need to be vaccinated to qualify for cover?

Your pet will not be covered for illnesses that are preventable through vaccination therefore we recommend that your pet must have been vaccinated within the last year.

    The Product Coverage Claims Billing Policy Admin Microchipping
   
Can my claim be paid directly to the veterinarian?

No, the insurance contract is between you and Rogz Pet Insurance. You are required to pay the vet in full first and then claim from us.

How do I submit a pet insurance claim?

An insurance claim can be e-mailed, posted or faxed to or PO Box 87419, Houghton, 2041 or 0866 61 0989.

Is there a cut-off period after which I cannot make a claim?

Yes, if you submit claims more than 2 months after the treatment date, Rogz Pet Insurance will not be liable to pay those claims.

What documents must I submit with my claim?
  1. A completed claim form.
  2. Proof of payment.
  3. A detailed vet invoice.
  4. On your first Rogz Pet Insurance claim, you must submit a copy of your pet's veterinary history.
What is my excess and how does it work?

Your excess is R240* per claim date. This means that every time you go to the vet, you will need to pay the first R240* of the calculated benefit.

*A R320 excess will apply for pets under the age of 13 months at time of treatment.

    The Product Coverage Claims Billing Policy Admin Microchipping
   
Can I cancel my policy?

Yes, you have a 14 day money back guarantee period from the start date of your policy to review and cancel with no obligation. If you would like to cancel your policy after this period we require one calendar month's written notice to cancel.

How do I renew my policy?

Rogz works on a monthly policy, as long as you pay your premiums, you will remain a member of Rogz Pet Insurance. You do not need to renew your policy.

How do I update my payment information?

Send an e-mail with updated payment information to

What are my payment options?

  1. Monthly debit order on 26th (for the next month) 1st or 4th of the month.
  2. Credit card - automatic debit on 26th (for the next month) 1st or 4th of the month.
  3. Annual* payments by EFT or credit card only.

*Annual/per annum/policy year refers to the 12-month period between the anniversaries of the pet’s start date. Benefits renew on the anniversary of the pet’s start date.

When will my credit card / debit card be charged?

You may choose either the 26th (for the next month), 1st or 4th of the month for payments to be charged.

    The Product Coverage Claims Billing Policy Admin Microchipping
   
Can I change my pet's coverage during the year?

Yes, on your Pet's Anniversary date. Only one change is permitted in the life time of your Pet at the discretion of the Underwriter.

Can I transfer my policy to a new owner?

No, but you can change the pet over to a new owner.

The original owner will have to notify Rogz Pet Insurance of the change of ownership.

The original owner will then be required to cancel their Pet's cover on their policy and the new owner will send through an application form re-joining the pet under their name with new banking details.

The new owner will receive a New Policy (or Updated Policy if they are already a member of Rogz) covering the Pet.

The one calendar month waiting period will not apply unless there is a lapse in the monthly premium payment between Change of Ownership.

NOTE: There might be a change in premium due to a combination of different risk factors.

If I cancel my policy for any reason, will I get a refund?

Yes, you have a 14 day money back guarantee period from the start date of your policy to review and cancel with no obligation. If you would like to cancel your policy after this period we require one calendar month's written notice to cancel (there will not be a refund). If your pet has unexpectedly passed away, we will refund any premiums that have been debited for cover for the following months on an annual policy (one month cancellation period will not apply).

If I cancel my policy will I be able to reinstate my pet's coverage later?

Yes, but any new conditions that develop when your pet is not covered will be classified as pre-existing and may be excluded. A one month waiting period will apply after application to re-instate.

IMPORTANT NOTICE: The proposal to reinstate your policy is subject to underwriting guidelines. Acceptance of this insurance for any pet is at the discretion of the underwriters. We reserve the right to decline acceptance of a pet and to vary the conditions on which the insurance is accepted.

    The Product Coverage Claims Billing Policy Admin Microchipping
   
Can the microchip harm my pet?

No. The microchip must be inserted by a veterinarian. It does not move around in the body and it does not harm the pet.

How do I get my pet microchipped?

Your pet needs to be microchipped at the veterinarian or welfare organization. The microchips are individually packaged in a sterile syringe, and a veterinarian simply injects it under the skin between the shoulder blades. When the microchip is injected, owners need to complete a registration form with all contact details and the pet's details. One copy of the form goes to the owner, one copy to the vet and one copy goes to the microchip company. Microchipping is done at the owner’s expense.

Is it painful to insert a microchip?

No more than any inoculation.

What if my pet is found by someone who does not have a scanner to read a microchip?

Most veterinarians in South Africa are equipped to scan all animals whether they are pets or lost, abandoned or stolen. All branches of the SPCA, as well as Animal Welfare Organizations are supplied with scanners to assist them in the identification of pets. If someone finds your pet it must be taken to the nearest veterinarian or welfare organization to be scanned.

What is a microchip and why do I need one?

Microchips are as big as a grain of rice and are injected under the loose skin in the neck area. The microchip has a unique number coded into it and is read by means of a scanner. The purpose is to quickly and efficiently identify pets and return them to their owners should they become lost.

Rogz Pet Insurance is brought to you and underwritten by The Hollard Insurance Company Ltd, an authorised Financial Services Provider. Rogz Pet Insurance is administered by PetSure (Pty) Ltd an authorised Financial Services Provider.