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*These Routine Care costs are a nationwide average and only applicable to Option C.

SAVE UP TO 85% ON YOUR VET BILLS

Rogz Pet Insurance offers comprehensive cover for Accident, Illness and Routine Care to suit your pet's needs

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Does Rogz Pet Insurance offer benefits towards preventative treatment?

Yes, Routine Care is included in the Rogz Pet Insurance Option C package. We recommend and encourage responsible pet ownership. This includes spaying your pet, annual vaccination, tick and flea control, deworming and dental scaling/polishing (procedure only).

What benefits does Rogz Pet Insurance offer?

Rogz Pet Insurance covers veterinary treatments and surgeries for accidental injury and illnesses (options A does not include illness cover) ranging from minor problems such as ear infections and bee stings to major conditions such as broken bones, diabetes and cancer. For clients on Option C we also provide cover towards preventative care such as vaccinations, spaying, flea, tick and worm control and dental scaling/polishing (procedure only).

What do I do if I do not know when my pet was born?

If you do not know the exact age of your pet, it is not a problem. If your pet was adopted, your vet will be able to give you an approximate age of your pet. You can use this age estimate when applying.

What Is Rogz Pet Insurance?

Rogz Pet Insurance helps you pay your pet's veterinary bills so you never have to choose between your pet's health and your personal finances. With increasing veterinary costs and advancement in veterinary care, Pet Insurance is an option more owners are considering.

Will the cost of my insurance change each year?

Our challenge is to find a healthy balance between providing the best possible benefit, while keeping the premiums as affordable as possible to ensure a sustainable product. With rising costs in veterinary care as well as more advanced treatment available to more pet owners, your premium may change on an annual basis along with an increase in the benefits provided.

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Are there any age limits for the insurance?

Yes, pets can join Rogz Pet Insurance between the ages of 8 weeks and 8 years on Options B and C. Any pet older than 8 weeks may join Option A, with no upper age limit. Once enrolled, cover may be kept for life.

Are there any discounts?

Yes. We understand that looking after the health of many pets may be expensive for pet owners, so we offer a multipet discount: receive a 10% discount on the premium for the second and subsequent pets that join Rogz Pet Insurance.

Does my pet need to be vaccinated to qualify for cover?

Your pet will not be covered for illnesses that are preventable through vaccination therefore we recommend that your pet must have been vaccinated within the last year.

Does Rogz Pet Insurance cover behavioural therapy?

No, behavioural therapy is not covered.

When will my policy start?

Your membership will start on the first day of the month after your application has been received and accepted by us. We have a five day grace period: if you apply (and have sent us your banking details) before the 5th of that month, your policy will start on the first of the same month from which you applied. e.g. If you apply on 3rd February 2012, your policy will start 01 February 2012. If you apply on 7th February 2012, your policy will start 01 March 2012.

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How do I get paid when my claim has been approved?

The money will be deposited directly into your bank account. You will be sent a letter by post explaining how the claim was paid.

How do I submit a pet insurance claim?

An Insurance claim can be e-mailed, posted or faxed to or PO Box 87419, Houghton, 2041 or 0866610989.

How long after the date of treatment do I have to file a claim?

You have 2 months after the date of treatment to submit a claim.

Is there a limit to the number of claims I can make?

No, there is no limit to the number of claims that you can make.

What do I need to do when I make my first claim?

  1. Pay the vet first
  2. Fill out a claim form and have it signed by the attending vet.
  3. Send:
    1. A claim form
    2. A detailed Vet Invoice
    3. Proof of payment: To the administrator: PetSure Claims, PO Box 87419, Houghton, 2041 or via e-mail to:
  4. Rogz Pet Insurance then calculates the benefit and value and sends payment directly to you. It is as simple as that. Note: Benefits are paid according to 100% of the tariff rate* less R200** excess per claim. Annual sublimits apply and are available on the Rogz Pet Insurance Website or on request (, 0860 00 ROGZ / 0860 00 7649). There is no excess deductible for Routine Care claims.

*The PetSure Tariff Rate which is based on the South African Veterinary Council Guideline of Fees.

**A R300 excess will apply for pets under the age of 13 months at time of treatment.

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Can I cancel my policy?

Yes, you have a 14 day money back guarantee period from the start date of your policy to review and cancel with no obligation. If you would like to cancel your policy after this period we require one month's written notice to cancel.

How do I renew my policy?

Rogz works on a monthly policy, as long as you pay your premiums, you will remain a member of Rogz Pet Insurance. You do not need to renew your policy.

How do I update my payment information?

Send an e-mail with updated payment information to or call 0860 00 ROGZ / 0860 00 7649.

What are my payment options?

  1. Monthly debit order on 26th (for the next month) 1st or 4th of the month.
  2. Credit card - automatic debit on 26th (for the next month) 1st or 4th of the month.
  3. Annual payments by cheque, credit card or direct debit.

When will my credit card / debit card be charged?

You may choose either the 26th (for the next month), 1st or 4th of the month for payments to be charged.

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Can I change my pet's coverage during the year?

Yes, you may change your coverage but increased levels of coverage may only be granted at the discretion of the underwriters.

Can I transfer my policy to a new owner?

No, but you can change the pet over to a new owner.

  • The original owner will have to notify Rogz Pet Insurance of the change of ownership.
  • The original owner will then be required to cancel the policy and the new owner will send through an application form re-joining the pet under their name with new banking details.
  • The new owner will receive a new policy and policy number with cover for the same pet.
  • The one calendar month waiting period will not apply unless there is a lapse in the monthly premium payment between Change of Ownership.

If I cancel my policy for any reason, will I get a refund?

Yes, you have a 14 day money back guarantee period from the start date of your policy to review and cancel with no obligation. If you would like to cancel your policy after this period we require one month's written notice to cancel (there will not a be a refund). If your pet has unexpectedly passed away, we will refund any premiums that have been debited for cover for the following months on an annual policy (one month cancellation period will not apply).

If I cancel my policy will I be able to reinstate my pet's coverage later?

Yes, but any new conditions that develop when your pet is not covered will be classified as pre-existing and may be excluded. A one month waiting period will apply after application to re-instate.

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Can the microchip harm my pet?

No. The microchip must be inserted by a veterinarian. It does not move around in the body and it does not harm the pet.

Can the microchip track my pet's location?

No, the microchip does not send out signals that can be traced by a tracking device or picked up via satellite. Your pet's location cannot be tracked with the microchip

How do I get my pet microchipped?

Your pet needs to be microchipped at the veterinarian or welfare organization. The microchips are individually packaged in a sterile syringe, and a veterinarian simply injects it under the skin between the shoulder blades. When the microchip is injected, owners need to complete a registration form with all contact details and the pet's details. One copy of the form goes to the owner, one copy to the vet and one copy goes to the microchip company.

What if my pet is found by someone who does not have a scanner to read a microchip?

Most veterinarians in South Africa are equipped to scan all animals whether they are pets or lost, abandoned or stolen. All branches of the SPCA, as well as Animal Welfare Organizations are supplied with scanners to assist them in the identification of pets. If someone finds your pet it must be taken to the nearest veterinarian or welfare organization to be scanned.

Why do I need a microchip to claim?

It is a unique number, much like a person's ID number in their ID document. It is essential to have a microchip inserted for claiming purposes as it identifies each pet specifically and has the legal owner's details on the database.

Rogz Pet Insurance is a product of the Hollard Insurance Company, administered by PetSure (Pty) Ltd and underwritten by The Hollard Insurance Company Ltd (Reg No. 1952/003004/06). PetSure is an authorized financial service provider, License Number 9846.