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*These Routine Care costs are a nationwide average and only applicable to Option C.

SAVE ON YOUR VET BILLS

Rogz Pet Insurance offers comprehensive cover for Accident, Illness and Routine Care to suit your pet's needs

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Am I limited to a list of veterinarians or can my pet visit any vet I choose?

You can use any Veterinarian who is licenced to practice in South Africa.

What benefits does Rogz Pet Insurance offer?

Rogz Pet Insurance covers veterinary treatments and surgeries for accidental injury and illnesses (Option A does not include illness cover) ranging from minor problems such as ear infections and bee stings to major conditions such as broken bones, diabetes and cancer. For clients on Option C we also provide cover towards preventative care such as vaccinations, spaying, flea, tick and worm control and dental scaling/polishing (procedure only).

What is an Accidental Injury?

A physical or bodily injury that happens accidentally to your pet as a result of external, violent and visible means. For example: broken bones, snake bite, dog/cat fight.

What is an Illness?

An Illness means an unexpected sickness or disease or any change to your pet's normal healthy state, which is not caused by injury to your pet. For example: upset stomach, skin conditions, ear infection.

When is the best time to buy my pet insurance?

Puppies and kittens are more likely to develop an illness or injury than an adult pet. Their coordination is still developing along with their immune system. So, we suggest insuring as soon as possible to avoid unexpected surprises that may result in a pre-existing exclusion on your policy, preventing your pet from getting full cover.

But just because your pet isn't a puppy or kitten doesn't mean you can't or shouldn't get pet insurance. As pets age they get sicker and have more and higher vet bills than when they were young. As soon as your pet is 8 weeks of age they can be covered by Rogz Pet Insurance.

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Are on-going conditions covered?

Yes, On-going/chronic conditions are covered.

Can I switch to a different level of coverage later?

Yes on your Pet's Anniversary Date. Only one change is permitted in the life time of your Pet at the discretion of the Underwriter.

How is my coverage affected if my pet is not spayed/neutered?

Your cover is not affected if your pet has not been spayed/neutered.

What is the amount covered for a visit to the Vet?

Benefits are paid according to 100% of the tariff rate* less R220** excess per claim. Annual sublimits apply and are available on the Rogz Pet Insurance Website or on request (, 0860 00 ROGZ / 0860 00 7649). There is no excess deductible for Routine Care claims.

*The PetSure tariff is our Internal tariff of fees which is reviewed annually.

**A R300 excess will apply for pets under the age of 13 months at time of treatment.

When will my benefits be renewed?

Your annual benefits will renew on the anniversary of your policy start date e.g. if your Policy starts on 1st June then your Benefits renew on the 1st June every year thereafter.

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Can my claim be paid directly to the veterinarian?

No, the insurance contract is between you and Rogz Pet Insurance. You are required to pay the vet in full first and then claim from us.

Do I need pre-authorization from Rogz Pet Insurance before my pet is treated?

No, you do not need pre-authorisation before your pet is treated.

How do I submit a pet insurance claim?

An insurance claim can be e-mailed, posted or faxed to or PO Box 87419, Houghton, 2041 or 0866 61 0989.

How much of the vets bill will be covered?

Benefits are paid according to 100% of the tariff rate* less R220** excess per claim. Annual sublimits apply and are available on the Rogz Pet Insurance Website or on request (, 0860 00 ROGZ / 0860 00 7649). There is no excess deductible for Routine Care claims.

*The PetSure tariff is our Internal tariff of fees which is reviewed annually.

**A R300 excess will apply for pets under the age of 13 months at time of treatment.

What documents must I submit with my claim?
  1. A completed claim form.
  2. Proof of payment.
  3. A detailed vet invoice.
  4. On your first Rogz Pet Insurance claim, you must submit a copy of your pet's veterinary history.
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Can I cancel my policy?

Yes, you have a 14 day money back guarantee period from the start date of your policy to review and cancel with no obligation. If you would like to cancel your policy after this period we require one calendar month's written notice to cancel.

How do I renew my policy?

Rogz works on a monthly policy, as long as you pay your premiums, you will remain a member of Rogz Pet Insurance. You do not need to renew your policy.

How do I update my payment information?

Send an e-mail with updated payment information to

What are my payment options?

  1. Monthly debit order on 26th (for the next month) 1st or 4th of the month.
  2. Credit card - automatic debit on 26th (for the next month) 1st or 4th of the month.
  3. Annual payments by EFT or credit card only.

When will my credit card / debit card be charged?

You may choose either the 26th (for the next month), 1st or 4th of the month for payments to be charged.

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Can I change my pet's coverage during the year?

Yes, on your Pet's Anniversary date. Only one change is permitted in the life time of your Pet at the discretion of the Underwriter.

Can I transfer my policy to a new owner?

No, but you can change the pet over to a new owner.

The original owner will have to notify Rogz Pet Insurance of the change of ownership.

The original owner will then be required to cancel their Pet's cover on their policy and the new owner will send through an application form re-joining the pet under their name with new banking details.

The new owner will receive a New Policy (or Updated Policy if they are already a member of Rogz) covering the Pet.

The one calendar month waiting period will not apply unless there is a lapse in the monthly premium payment between Change of Ownership.

NOTE: There might be a change in premium due to a combination of different risk factors.

If I cancel my policy for any reason, will I get a refund?

Yes, you have a 14 day money back guarantee period from the start date of your policy to review and cancel with no obligation. If you would like to cancel your policy after this period we require one calendar month's written notice to cancel (there will not be a refund). If your pet has unexpectedly passed away, we will refund any premiums that have been debited for cover for the following months on an annual policy (one month cancellation period will not apply).

If I cancel my policy will I be able to reinstate my pet's coverage later?

Yes, but any new conditions that develop when your pet is not covered will be classified as pre-existing and may be excluded. A one month waiting period will apply after application to re-instate.

IMPORTANT NOTICE: The proposal to reinstate your policy is subject to underwriting guidelines. Acceptance of this insurance for any pet is at the discretion of the underwriters. We reserve the right to decline acceptance of a pet and to vary the conditions on which the insurance is accepted.

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Can the microchip harm my pet?

No. The microchip must be inserted by a veterinarian. It does not move around in the body and it does not harm the pet.

Can the microchip track my pet's location?

No, the microchip does not send out signals that can be traced by a tracking device or picked up via satellite. Your pet's location cannot be tracked with the microchip.

Is it painful to insert a microchip?

No more than any inoculation.

What happens if my pet gets lost?

If your pet gets lost someone will take them to a veterinarian or pet welfare organization to be scanned. The scanner picks up the microchip number and shows it on a screen. This microchip number is then phoned through or sent by SMS message to the microchip company. Within a minute or two a message is received back with the pet owner's name and phone numbers.

Where can I find out more information on Microchipping?

Go to www.identipet.co.za

Rogz Pet Insurance is brought to you and underwritten by The Hollard Insurance Company Ltd, an authorised Financial Services Provider. Rogz Pet Insurance is administered by PetSure (Pty) Ltd an authorised Financial Services Provider.