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*These Routine Care costs are a nationwide average and only applicable to Option C.

SAVE UP TO 85% ON YOUR VET BILLS

Rogz Pet Insurance offers comprehensive cover for Accident, Illness and Routine Care to suit your pet's needs

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Does Rogz Pet Insurance offer benefits towards preventative treatment?

Yes, Routine Care is included in the Rogz Pet Insurance Option C package. We recommend and encourage responsible pet ownership. This includes spaying your pet, annual vaccination, tick and flea control, deworming and dental scaling/polishing (procedure only).

What benefits does Rogz Pet Insurance offer?

Rogz Pet Insurance covers veterinary treatments and surgeries for accidental injury and illnesses (Option A does not include illness cover) ranging from minor problems such as ear infections and bee stings to major conditions such as broken bones, diabetes and cancer. For clients on Option C we also provide cover towards preventative care such as vaccinations, spaying, flea, tick and worm control and dental scaling/polishing (procedure only).

What do I do if I do not know when my pet was born?

If you do not know the exact age of your pet, it is not a problem. If your pet was adopted, your vet will be able to give you an approximate age of your pet. You can use this age estimate when applying.

What Is Rogz Pet Insurance?

Rogz Pet Insurance helps you pay your pet's veterinary bills so you never have to choose between your pet's health and your personal finances. With increasing veterinary costs and advancement in veterinary care, Pet Insurance is an option more owners are considering.

IMPORTANT NOTICE: We recommend the products we distribute. In doing so, we do not consider whether the product is appropriate for your own personal objectives, financial situation or needs. This Insurance is subject to limitations, conditions and exclusions. For full details of the protection provided by the policy, please read the Policy Document and Schedule of Benefits carefully.

When is the best time to buy my pet insurance?

Puppies and kittens are more likely to develop an illness or injury than an adult pet. Their coordination is still developing along with their immune system. So, we suggest insuring as soon as possible to avoid unexpected surprises that may result in a pre-existing exclusion on your policy, preventing your pet from getting full cover.

But just because your pet isn't a puppy or kitten doesn't mean you can't or shouldn't get pet insurance. As pets age they get sicker and have more and higher vet bills than when they were young. As soon as your pet is 8 weeks of age they can be covered by Rogz Pet Insurance.

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Are there any waiting periods?

There is a one calendar month waiting period for Accidents, Illness and Routine Care claims after the policy start date. This means that if your policy starts on 1 January 2012, you will not be able to claim for any veterinary visits during the month of January. There is a waiting period of 6 (six) calendar months for cruciate ligament conditions. You can apply to have this waiting period waived by completing The Cruciate Ligament Exam form.

Do you cover ligament and knee conditions such as cruciate ligament injuries?

Yes, we do cover orthopaedic and ligament surgeries. We cover one cruciate surgery per pet per policy year.

Do you cover supplements?

Supplements are not covered.

If my pet does not have a microchip, will I still be allowed to join?

Yes, your pet does not need a microchip in order to join but they must have one in order to claim.

Who are the underwriters for Rogz Pet Insurance?

Rogz Pet Insurance is administered by PetSure (Pty) Ltd and is underwritten by The Hollard Insurance Company Ltd.

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How long does it take to get reimbursed?

Claims are processed within 2 weeks of receipt and our payment runs are done twice a month.

How much of the vets bill will be covered?

Benefits are paid according to 100% of the tariff rate* less R200** excess per claim. Annual sublimits apply and are available on the Rogz Pet Insurance Website or on request (, 0860 00 ROGZ / 0860 00 7649). There is no excess deductible for Routine Care claims.

*The PetSure Tariff Rate was based on the South African Veterinary Council Guideline of Fees and is reviewed annually.

**A R300 excess will apply for pets under the age of 13 months at time of treatment.

Is there a cut-off period after which I cannot make a claim?

Yes, if you submit claims more than 2 months after the treatment date, Rogz Pet Insurance will not be liable to pay those claims.

What do I need to do when I make my first claim?

  1. Pay the vet in full first
  2. Fill out a Claim Form and have it signed by the attending vet.
  3. Send:
    1. A Claim Form
    2. A detailed Vet Invoice
    3. Proof of Payment: To the administrator: PetSure Claims, PO Box 87419, Houghton, 2041 or via e-mail to:
    4. Microchip number and diagnosis.
  4. Hollard then calculates the benefit and value and sends payment directly to you. It is as simple as that. Note: Benefits are paid according to 100% of the tariff rate* less R200** excess per claim. Annual sublimits apply and are available on the Rogz Pet Insurance Website or on request (, 0860 00 ROGZ / 0860 00 7649). There is no excess deductible for Routine Care claims.

*The PetSure Tariff Rate was based on the South African Veterinary Council Guideline of Fees and is reviewed annually.

**A R300 excess will apply for pets under the age of 13 months at time of treatment.

What is the overall annual limit?

R30 000 for Options B and C and R7 000 for Option A. Annual sublimits apply.

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Can I cancel my policy?

Yes, you have a 14 day money back guarantee period from the start date of your policy to review and cancel with no obligation. If you would like to cancel your policy after this period we require one calendar month's written notice to cancel.

How do I renew my policy?

Rogz works on a monthly policy, as long as you pay your premiums, you will remain a member of Rogz Pet Insurance. You do not need to renew your policy.

How do I update my payment information?

Send an e-mail with updated payment information to

What are my payment options?

  1. Monthly debit order on 26th (for the next month) 1st or 4th of the month.
  2. Credit card - automatic debit on 26th (for the next month) 1st or 4th of the month.
  3. Annual payments by EFT or credit card only.

When will my credit card / debit card be charged?

You may choose either the 26th (for the next month), 1st or 4th of the month for payments to be charged.

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Can I change my pet's coverage during the year?

Yes, on your Pet's Anniversary date. Only one change is permitted in the life time of your Pet at the discretion of the Underwriter.

Can I transfer my policy to a new owner?

No, but you can change the pet over to a new owner.

The original owner will have to notify Rogz Pet Insurance of the change of ownership.

The original owner will then be required to cancel their Pet's cover on their policy and the new owner will send through an application form re-joining the pet under their name with new banking details.

The new owner will receive a New Policy (or Updated Policy if they are already a member of Rogz) covering the Pet.

The one calendar month waiting period will not apply unless there is a lapse in the monthly premium payment between Change of Ownership.

NOTE: There might be a change in premium due to a combination of different risk factors.

If I cancel my policy for any reason, will I get a refund?

Yes, you have a 14 day money back guarantee period from the start date of your policy to review and cancel with no obligation. If you would like to cancel your policy after this period we require one calendar month's written notice to cancel (there will not be a refund). If your pet has unexpectedly passed away, we will refund any premiums that have been debited for cover for the following months on an annual policy (one month cancellation period will not apply).

If I cancel my policy will I be able to reinstate my pet's coverage later?

Yes, but any new conditions that develop when your pet is not covered will be classified as pre-existing and may be excluded. A one month waiting period will apply after application to re-instate.

IMPORTANT NOTICE: The proposal to reinstate your policy is subject to underwriting guidelines. Acceptance of this insurance for any pet is at the discretion of the underwriters. We reserve the right to decline acceptance of a pet and to vary the conditions on which the insurance is accepted.

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Can the microchip harm my pet?

No. The microchip must be inserted by a veterinarian. It does not move around in the body and it does not harm the pet.

What if my pet is found by someone who does not have a scanner to read a microchip?

Most veterinarians in South Africa are equipped to scan all animals whether they are pets or lost, abandoned or stolen. All branches of the SPCA, as well as Animal Welfare Organizations are supplied with scanners to assist them in the identification of pets. If someone finds your pet it must be taken to the nearest veterinarian or welfare organization to be scanned.

What is a microchip and why do I need one?

Microchips are as big as a grain of rice and are injected under the loose skin in the neck area. The microchip has a unique number coded into it and is read by means of a scanner. The purpose is to quickly and efficiently identify pets and return them to their owners should they become lost.

Where can I find out more information on Microchipping?

Go to www.identipet.co.za

Why do I need a microchip to claim?

It is a unique number, much like a person's ID number in their ID document. It is essential to have a microchip inserted for claiming purposes as it identifies each pet specifically and has the legal owner's details on the database.

Rogz Pet Insurance is brought to you and underwritten by The Hollard Insurance Company Ltd, an authorised Financial Services Provider. Rogz Pet Insurance is administered by PetSure (Pty) Ltd an authorised Financial Services Provider.