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*These Routine Care costs are a nationwide average and only applicable to Option C.

SAVE UP TO 85% ON YOUR VET BILLS

Rogz Pet Insurance offers comprehensive cover for Accident, Illness and Routine Care to suit your pet's needs

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Does Rogz Pet Insurance offer benefits towards preventative treatment?

Yes, Routine Care is included in the Rogz Pet Insurance Option C package. We recommend and encourage responsible pet ownership. This includes spaying your pet, annual vaccination, tick and flea control, deworming and dental scaling/polishing (procedure only).

How is the premium calculated?

We know that pets are individuals and so we are introducing a new way of calculating your premium. The premium is calculated according to the risks associated with the insured Pet and is printed on the relevant Certificate of Insurance. In calculating the premium, we may consider the cover that you have chosen, where you and your pet permanently live as well as the species, breed, age and sex of your pet.

What benefits does Rogz Pet Insurance offer?

Rogz Pet Insurance covers veterinary treatments and surgeries for accidental injury and illnesses (Option A does not include illness cover) ranging from minor problems such as ear infections and bee stings to major conditions such as broken bones, diabetes and cancer. For clients on Option C we also provide cover towards preventative care such as vaccinations, spaying, flea, tick and worm control and dental scaling/polishing (procedure only).

What is an Accidental Injury?

A physical or bodily injury that happens accidentally to your pet as a result of external, violent and visible means. For example: broken bones, snake bite, dog/cat fight.

What is an Illness?

An Illness means an unexpected sickness or disease or any change to your pet's normal healthy state, which is not caused by injury to your pet. For example: upset stomach, skin conditions, ear infection.

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Are pregnancies and new births covered?

No, Rogz Pet Insurance does not cover any conditions relating to pregnancy or breeding.

Are there any waiting periods?

There is a one calendar month waiting period for Accidents, Illness and Routine Care claims after the policy start date. This means that if your policy starts on 1 January 2012, you will not be able to claim for any veterinary visits during the month of January. There is a waiting period of 6 (six) calendar months for cruciate ligament conditions. You can apply to have this waiting period waived by completing The Cruciate Ligament Exam form.

Does my pet need to be vaccinated to qualify for cover?

Your pet will not be covered for illnesses that are preventable through vaccination therefore we recommend that your pet must have been vaccinated within the last year.

What is the amount covered for a visit to the Vet?

Benefits are paid according to 100% of the tariff rate* less R200** excess per claim. Annual sublimits apply and are available on the Rogz Pet Insurance Website or on request (, 0860 00 ROGZ / 0860 00 7649). There is no excess deductible for Routine Care claims.

*The PetSure Tariff Rate was based on the South African Veterinary Council Guideline of Fees and is reviewed annually.

**A R300 excess will apply for pets under the age of 13 months at time of treatment.

When can I start to claim?

You may make a claim for conditions which arise one calendar month after the policy start date - this includes claims for Accidents, Illness and Routine Care.

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Can my claim be paid directly to the veterinarian?

No, the insurance contract is between you and Rogz Pet Insurance. You are required to pay the vet in full first and then claim from us.

How do I submit a pet insurance claim?

An insurance claim can be e-mailed, posted or faxed to or PO Box 87419, Houghton, 2041 or 0866 61 0989.

How long after the date of treatment do I have to file a claim?

You have 2 months after the date of treatment to submit a claim.

Is there a cut-off period after which I cannot make a claim?

Yes, if you submit claims more than 2 months after the treatment date, Rogz Pet Insurance will not be liable to pay those claims.

Will anything delay reimbursement for my claim?

Yes, claims processing will be delayed if claims are not legible - this may occur with faxed claims. Claims processing may also be delayed if the claim form is not filled out completely or the claim form, invoice or proof of payment is not submitted.

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Can I cancel my policy?

Yes, you have a 14 day money back guarantee period from the start date of your policy to review and cancel with no obligation. If you would like to cancel your policy after this period we require one calendar month's written notice to cancel.

How do I renew my policy?

Rogz works on a monthly policy, as long as you pay your premiums, you will remain a member of Rogz Pet Insurance. You do not need to renew your policy.

How do I update my payment information?

Send an e-mail with updated payment information to or call 0860 00 ROGZ / 0860 00 7649.

What are my payment options?

  1. Monthly debit order on 26th (for the next month) 1st or 4th of the month.
  2. Credit card - automatic debit on 26th (for the next month) 1st or 4th of the month.
  3. Annual payments by EFT or credit card only.

When will my credit card / debit card be charged?

You may choose either the 26th (for the next month), 1st or 4th of the month for payments to be charged.

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Can I change my pet's coverage during the year?

Yes, on your Pet's Anniversary date. Only one change is permitted in the life time of your Pet at the discretion of the Underwriter.

Can I transfer my policy to a new owner?

No, but you can change the pet over to a new owner.

The original owner will have to notify Rogz Pet Insurance of the change of ownership.

The original owner will then be required to cancel their Pet's cover on their policy and the new owner will send through an application form re-joining the pet under their name with new banking details.

The new owner will receive a New Policy (or Updated Policy if they are already a member of Rogz) covering the Pet.

The one calendar month waiting period will not apply unless there is a lapse in the monthly premium payment between Change of Ownership.

NOTE: There might be a change in premium due to a combination of different risk factors.

If I cancel my policy for any reason, will I get a refund?

Yes, you have a 14 day money back guarantee period from the start date of your policy to review and cancel with no obligation. If you would like to cancel your policy after this period we require one calendar month's written notice to cancel (there will not be a refund). If your pet has unexpectedly passed away, we will refund any premiums that have been debited for cover for the following months on an annual policy (one month cancellation period will not apply).

If I cancel my policy will I be able to reinstate my pet's coverage later?

Yes, but any new conditions that develop when your pet is not covered will be classified as pre-existing and may be excluded. A one month waiting period will apply after application to re-instate.

IMPORTANT NOTICE: The proposal to reinstate your policy is subject to underwriting guidelines. Acceptance of this insurance for any pet is at the discretion of the underwriters. We reserve the right to decline acceptance of a pet and to vary the conditions on which the insurance is accepted.

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Can the microchip harm my pet?

No. The microchip must be inserted by a veterinarian. It does not move around in the body and it does not harm the pet.

Can the microchip track my pet's location?

No, the microchip does not send out signals that can be traced by a tracking device or picked up via satellite. Your pet's location cannot be tracked with the microchip.

How do I get my pet microchipped?

Your pet needs to be microchipped at the veterinarian or welfare organization. The microchips are individually packaged in a sterile syringe, and a veterinarian simply injects it under the skin between the shoulder blades. When the microchip is injected, owners need to complete a registration form with all contact details and the pet's details. One copy of the form goes to the owner, one copy to the vet and one copy goes to the microchip company. Microchipping is done at the owner’s expense.

What happens if my pet gets lost?

If your pet gets lost someone will take them to a veterinarian or pet welfare organization to be scanned. The scanner picks up the microchip number and shows it on a screen. This microchip number is then phoned through or sent by SMS message to the microchip company. Within a minute or two a message is received back with the pet owner's name and phone numbers.

Why do I need a microchip to claim?

It is a unique number, much like a person's ID number in their ID document. It is essential to have a microchip inserted for claiming purposes as it identifies each pet specifically and has the legal owner's details on the database.

Rogz Pet Insurance is brought to you and underwritten by The Hollard Insurance Company Ltd, an authorised Financial Services Provider. Rogz Pet Insurance is administered by PetSure (Pty) Ltd an authorised Financial Services Provider.